ACCOUNT MANAGEMENT
WORLD-CLASS ACCOUNT MANAGEMENT.
Our Account Management team stays in regular contact with dealers to ensure best-practise processes are being followed, and that features and benefits of the products are being communicated to your customers to maximise all opportunities.
Product training sessions and regular support is always available, along with comprehensive MI to evidence that the products are being sold, and that customers are benefitting from them.
Objectives are agreed with our retailers, and are regularly reviewed and documented, with comprehensive visit reports circulated to key personnel.
ACCOUNT MANAGEMENT.
Our approach to account management involves holding regular review meetings with the senior management teams of our retailer partners. These meetings cover a range of topics, including sales performance, visit feedback, training and development, product application quality, support requirements, sales growth opportunities, and performance improvement opportunities. To drive your business forward and achieve growth, your Account Manager will conduct structured weekly and monthly calls with your teams to assess team and dealer performance. These insights are then internally reviewed with our leadership team to ensure alignment and progress.
Dealer training plans.
Our dealer training plans include consistent onsite training and audits to ensure dealers are adhering to best practices and maximising opportunities. We provide comprehensive support through a range of training and development sessions, including: Monthly face-to-face meetings, Interactive product training and assessments , Onsite induction and training for new team members, Product application training , Ongoing coaching and development , Sales performance benchmarking, Identification of areas for improvement and necessary actions , Review and analysis of management information data , Strategies to enhance product sales and profitability.
Product and Sales Training.
At GardX, learning and development are core values that drive our culture. Our team undergoes comprehensive internal training to ensure they are proficient in delivering training for our product portfolio and systems. Our coaching and development sessions include: Launch training, New Starter Training, One-to-One Coaching, Application Audit and Training, Administration of Guarantees and Performance management coaching. We work closely with each client to create customised training materials that meet their specific needs and corporate identity requirements before launch.
Virtual Training
and E-Knowledge .
Our commitment to virtual training and e-knowledge is evident in our substantial investment in technology that enables us to remotely support retailers through live video webinars and an e-learning platform. These digital tools complement our in-person training sessions, enhancing efficiency and productivity for retailers. Our comprehensive training and development offerings include, but are not limited to, monthly review meetings for analysing data, interactive training sessions such as induction programs and coaching, as well as e-learning modules like iGard and Product Accelerator.
Product Technician Support.
As part of our ongoing commitment to client satisfaction, we have a team of mobile product technicians stationed throughout the UK. This service enables us to conduct regional roadshows and workshops, ensuring that dealership valeting departments receive comprehensive training on the application of our protection products. Additionally, we offer remote training through our digital platforms, including video tutorials and interactive training sessions, to further support our clients. Our product technicians also deal with and rectify any concerns our dealers and their customers may have.
BOOK A CONSULTATION.
If you want to increase revenue, convert more customers and drive more growth for your business, then get in touch below.